Often time it is hard for employees to rectify problems because finding the
solution to problems is a full time job. Consultants can work on
streamlining, fixing problems while you work and keep the company moving
forward. Consultants work within the company setting collecting and
analyzing the data they collect. They then provide a proposed solution to the
problem at hand. A Consultant’s time is worth its cost in gold because of the
time and money their implemented solutions will save.

Our goal is to provide realistic, factually-based services that enable clients to
make informed decisions about investing into Vietnam.  It is our job to make
your job, easier.  

We live here, we know how things are done here, we know how to save you
time and money.

Besides the core TCK team, if additional resources are needed, we can call
upon our Associates and ex-colleagues to assist.  Our ‘backup team’
consists of General Managers, Executive Chefs, Financial Controllers,
Vietnamese Accountants, Chief Engineers, IT Experts, Environmental
Specialists, Lawyers (Foreign and Vietnamese), Architects, Engineers,
Quantity Surveyors, Mechanical & Engineering (M&E) Consultants, Structural
Engineers and Landscape Specialists.

We help investors find projects that meet their investment criteria and
conduct due diligence on the project and its partners.  Then we help
investors to assess the opportunity (by preparing a Feasibility Study) in order
that the investor can develop a realistic view about the potential for success.

We help investors and operators to identify strategic options for a hotel asset
and understand the potential outcome.

For new projects, we develop the concept to suit the market according to
trends and identified development patterns and prepare bi-lingual
(Vietnamese/English) project promotion documentation for local investors of
hospitality/tourism projects, so that they can approach potential investors.
We can also provide architecture, interior and landscape design.

As experts in the hospitality and tourism sector of Vietnam, we lead our
clients to the successful completion of any hospitality/tourism project, by
providing the following:

Strategic Research:  Our team spends considerable time in conducting
research of economic and construction trends, tourism growth, consumer
confidence, and economic indicators in Vietnam.

Feasibility Study:  By conducting market research and financial analysis, we
identify the probable revenue and expenses of a proposed hospitality
development. This includes occupancy, average daily room rate, other
departmental revenue and expenses, fixed operating costs, construction and
development costs.  We also produce cash flows and projected returns
based on market and industry research.

Market Demand Study: We study the intended market to assess market and
product potential. This is a logical first step and is the basis for a full
feasibility study.

Market Position Study: We examine where an existing hotel or a planned
hotel is positioned in the market-place and its ability to capture the most
profitable demand. This allows us to examine the possibility of cost-
effectively reorienting the product and target marketing to maximize
profitability.

Impact Studies: Whilst a hotel may have a leading market position, the
addition of another like-branded product to that market can seriously erode
market share. By analyzing the potential incremental impact on exiting
hotels, these studies help both the owner and operator to determine
potential success.

Computer Assisted Design (CAD):  Many good architects or designers do
not have knowledge of hotel operations and this creates difficulties for the
operator.  The TCK team combines the skills of hotel operations,
architecture and construction at the start of the project, in the conceptual
layout and space planning stage, to ensure optimum use of space.

Long before operators are appointed, the TCK team reviews early sketches
and drawings to ensure operational requirements are met and where
necessary makes amendments to space programs and architecture.  We
attend project meetings to brief participants.

We use CAD programs to prepare specific layouts (front and back of the
house) that can be used by architects and interior designers.  As technology
and its performance are critical to the bottom line, we ensure that new
projects are designed with the most cost-effective equipment and systems.  
We work directly with architects and construction firms to achieve
construction savings and on time delivery of hospitality projects.

Facility Programming: Market studies are used to develop architectural
programs, which are the meat of facility and amenity development as well as
space planning and allocation. This in turn leads to increased profitability
and a saving on architectural fees.

Project Management:  Cost overruns are common in hospitality projects
and are mainly due to late change requests from the operator or the owner,
resulting in the construction company overcharging for variations.  We
ensure that optimum planning is done, prior to the issuance of construction
drawings.  When variations are requested, we ensure that the additional
costs provide either add productivity gains or enhancement of the facility, are
commensurate with the cost overrun.

Another cause of cost overrun is delay, which can arise from many causes,
from late submission of documents to slow payments to contractors.  As an
efficient project manager, we will effectively monitor the project and propose
preventative/curative actions.

Operations & Asset Management:  From assistance to owners who want to
manage their own operations to providing close supervision and oversight of
hotel/operations management companies, as the Owners Representative,
we bring considerable value to managing hospitality assets.  

Our role is to assure that your hotel's daily operating practices are being
effectively supervised, and that long-range and strategic planning issues are
being effectively addressed. This is a cost-effective service designed to
result in bigger bottom lines.

We can provide pre-opening assistance and marketing consultancy
(positioning, market trends, e-commerce, web site design, as well as
establishing specific sales targets and market segmentation).  We can also
step in directly as manage directly on a short or long term contract, usually
on a profit sharing basis.

We are able to evaluate the performance of existing operations for a fee,
through an operational analysis and provide recommendations and
implementation plans.  These include marketing and business plans,
development of procedure manuals, evaluation of management and staff,
systems review, budget review, productivity analysis and financial
performance reviews.

We can help you to select the best operator for your particular property or
market and help negotiation of the management contract, to ensure value for
money when it comes to the management fee.

Representative Office:  Through our associate, Contacts International
Consultants, we are also able to represent any foreign company that
requires ‘in country facilities’ such as office address; own telephone/fax
number with receptionist to answer the phone.

Human Resource Development & Training:  The hotel business is all about
people, be they investors/clients, owners, guests, staff or suppliers.  Brick,
glass and marble do not make a great product, people skills are the ‘magic
ingredient’.

Our knowledge and experience in dealing with people comes from hands-
on development of our human resources, developing people to meet the
needs of the hospitality industry.  The TCK team have lived and worked in
Asia for most of their lives and are aware of the cultural differences that exist
in the region.

To support the industry in Vietnam, we are in discussion with investors,
educational service providers and educational establishments to setup a
number of international standard hotel schools throughout the country. We
believe it is important that a hotelier is involved in the planning of a hotel
school.  The schools will provide:

Front Line Skills (Certification Courses)
Front Office/Reception skills
Food & Beverage Service (including Banqueting) skills
Kitchen skills, Culinary Arts and Food Safety Hygiene
Baking skills
Wine Appreciation
Guest Service skills
Housekeeping skills
Bell Service skills
Sales Representative skills

Management Skills (Diploma Courses):
Professionalism & Personal Development
Human Resources & Training
Operations & Quality Control
Administration, Finance, and Sales & Marketing
Special Events Manager

In addition, language training to enable participants to clearly understand the
course material and to develop ‘hospitality conversation skills.  

Courses will also be provided for the front-line of the tourism industry, such
as:
Retail Sales skills
Taxi Driver skills
Tour Guide skills
Golf Club Management (Diploma Course)

We will provide assistance to government officials and developers, so that
Vietnam’s hotel and tourism industry develops in a sustainable way.  It is
important that Vietnam develops a quality service culture, to ensure that the
country benefits from ‘repeat business’.  We will incorporate traditional Asian
values and customs, with today’s latest techniques.

In addition to hospitality-based training, the TCK Group can provide
employee training to a wider audience.  Essentially, if a company is in the
business of providing service, we can help them, with training courses that
are tailor-made to meet their needs.

We provide our services on a retainer or assignment fee basis.  For projects,
we earn a project fee.
About Our Service
HCMC office :
603A, An Binh, An Phu, District 2
Ho Chi Minh City
Tel: (848) 2716 331
Fax: (848) 7444 729
Mobile: (84) 984459599
Email:nigel.sharman@tckgroup.org
©Copyright TCK Group Ltd.
All rights reserved.

Ha Noi office :
Suite 1704, Building 17T9
Trung Hoa Nhan Chinh, Hanoi.
Tel: (844) 2812 643
Fax: (844) 2812 647
Mobile: (84) 913059902
Email: karl.john@tckgroup.org